Home Cleaning

Cancellation Policy

1. Notice period. All bookings require a minimum of 24 hours' notice for cancellation or rescheduling. Notice must be submitted by phone, email, or through the CleanSpell booking platform. 2. Less than 24 hours notice. Cancellations or reschedule requests made within 24 hours of the scheduled appointment are subject to the following: - 12 to 24 hours notice: a fee of 150 applies, unless CleanSpell is able to reassign the time slot to another client, in which case no fee is charged. - Less than 12 hours notice, including same day cancellations: the full service cost applies. 3. No access or no show. If the assigned cleaner arrives at the property and is unable to gain access, or the appointment is cancelled on site, the full service cost applies. 4. First time courtesy. Clients with no prior late cancellation history may have a first late cancellation fee waived at CleanSpell's discretion, as a one time courtesy. 5. Circumstances outside the client's control. Requests related to medical emergencies, severe weather, or other circumstances beyond the client's control will be reviewed on a case by case basis. These situations are not automatically exempt from the policy but will be factored into CleanSpell's decision. 6. Repeated late changes. Clients with a pattern of late cancellations or reschedules may be required to prepay for future bookings or may be removed from CleanSpell's active client list. 7. Method of charge. Applicable fees will be charged to the payment method on file at the time of booking, unless otherwise agreed in writing.

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