Privacy Policy

We use your information to:

• Provide and manage cleaning services.

• Prepare quotations and service proposals.

• Schedule appointments and visits.

• Communicate regarding bookings and service updates.

• Process payments and invoices.

• Improve our services and customer experience.

• Conduct quality assurance and internal training.

• Meet legal and regulatory obligations.

• Respond to customer enquiries and support requests.

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Residential Cleaning Services

For residential clients, we understand the importance of privacy within your home.

Any information regarding:

• Home access arrangements,

• Security systems,

• Personal belongings,

• Household routines,

• Family information,

will be treated as strictly confidential and used solely for the purpose of delivering our services safely and effectively.

Our staff and contractors are required to maintain confidentiality regarding any information observed during the course of providing services within your property.

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Commercial and Industrial Cleaning Services

For commercial and industrial clients, we may collect operational information necessary to perform contracted services, including:

• Site access procedures

• Health and safety requirements

• Security protocols

• Facility-specific cleaning procedures

• Building management contacts

• Contractor induction requirements

This information is used solely to deliver services safely, efficiently, and in compliance with site requirements.

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Photography and Quality Assurance

From time to time, we may take photographs of completed work, equipment setups, or cleaning outcomes for:

• Quality assurance purposes

• Internal training

• Service reporting

• Marketing and promotional materials

We will not publish photographs that identify individuals, disclose confidential information, or reveal sensitive areas of a client's property without prior permission.

Residential property photographs used for marketing purposes will only be used with the client's express consent.

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Information Sharing

We do not sell, rent, or trade your personal information.

We may share information with:

• Payment processors

• Accounting providers

• IT service providers

• Software platforms used for scheduling and customer management

• Regulatory authorities where required by law

All third-party providers are expected to maintain appropriate privacy and security standards.

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Data Security

We take reasonable administrative, technical, and physical measures to protect your information from:

• Unauthorised access

• Loss

• Misuse

• Disclosure

• Alteration

• Destruction

However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

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Data Retention

We retain personal information only for as long as necessary to:

• Provide services,

• Meet legal obligations,

• Resolve disputes,

• Maintain business records,

• Enforce agreements.

When information is no longer required, it will be securely deleted or destroyed.

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Cookies and Website Analytics

Our website may use cookies and analytics tools to improve website functionality and understand how visitors use our website.

You may choose to disable cookies through your browser settings, although some website functionality may be affected.

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Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Access your personal information.

• Request corrections to inaccurate information.

• Request deletion of your personal information.

• Withdraw consent where consent has been provided.

• Request information about how your data is used.

Requests can be made using the contact details below.

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Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party websites.

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Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or technology.

Updated versions will be published on this page together with the revised effective date.

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